BACK TO TOP

Confidence, Consistency, Credibility.

Hospitality

We’ve played a pivotal role in helping our hospitality clients achieve market leadership, elevate employee professionalism, and enhance patron satisfaction.

Over many years, Corptraining has provided industry-specific training to clubs, hotels and hospitality groups.  We recognise the importance of consistency in the patron experience, and work with our clients to develop strategies for procedural excellence.

We help your team build the skills and confidence needed to work in a fast-paced environment, ensuring they meet and exceed customer expectations.

Whilst each presentation is tailored to your business needs, some of the broader and more common topics we cover include:

  • Customer service excellence
  • Art of up-selling products
  • Professional customer communication
  • Transition from team player to team leader
  • Gaming attendant and VIP hosts
  • Managing workplace conflict
  • Promotion host training
  • Effective leadership skills
  • Reception and lobby training
  • Motivating team performance
  • Supervisor and DM programs
  • Building a cohesive team
  • Dealing with difficult customers
  • Facilitation of staff and leadership insight sessions

‘‘

We have been working with Nikki to deliver leadership training for our supervisors and managers across our hotel and club locations, and the results have been outstanding. The sessions were highly engaging, relevant, and tailored to the unique challenges of leadership in a club environment. Our team walked away with practical tools and renewed confidence in their roles as leaders. We've already seen a positive shift in communication, team dynamics, and overall morale.

Jodie Soper, L & D Specialist, Panthers Group - Jodie Soper

Austbrokers ABS has proudly held a strong partnership with Corptraining for over 15 years, with Nikki being our preferred facilitator when it comes to developing our people in leadership, presentation, communication, and overall brand enhancement.   Nikki’s ability to tailor programs and sessions to meet our needs is exceptional. She is engaging in her delivery, always manages to get the best from our people, and we consider her to be an extension of our business.

- Rebecca Wilson, Managing Director, Austbrokers ABS

We've partnered with Nikki & Corptraining on several training sessions across customer service, conflict resolution, and leadership development. The feedback has been consistently positive – Nikki is an incredibly engaging facilitator who creates a welcoming and interactive learning environment. She asks thoughtful questions and encourages real-world discussion, which makes the content practical and relevant. The training sessions are well-structured, insightful, and have delivered great value and results for our Club.

Bradley Bishop, Chief Operating Officer, Cronulla RSL - Bradley Bishop

Moorebank Sports Club is proud to partner with Corptraining as our trusted provider for customer service, conflict resolution, and leadership development training. Their programs have had a significant and positive impact across all levels of our team. The sessions are engaging, practical, and tailored specifically to the challenges and opportunities within our Club. From frontline hospitality to operational leadership, our employees consistently walk away from each session more confident, empowered, and better equipped to deliver exceptional service and foster a positive workplace culture. The professionalism, knowledge, and passion that Nikki brings to every interaction is second to none. She takes the time to understand our people, our values, and our goals, ensuring each session delivers value and leaves a lasting impression. We highly recommend Corptraining to any organisation looking to elevate their team’s performance, strengthen leadership, and build a culture of excellence.

Alison Hester, People and Community Manager, Moorebank Sports - Alison Hester

I've had the pleasure of working with Nikki over a long period of time in her roles as a speaker, facilitator, coach, and mentor. Nikki is driven and has played a key role in offering top-notch and current presentations on how to manage a credible personal brand, advance professional exposure, and develop rich business connections. Nikki has been a powerful and engaging presenter/MC who inspires positive change. Nikki is an expert in her profession and has excellent knowledge of the ever-changing market, which has improved student involvement in multi-disciplinary subjects. Nikki is a true professional and always a pleasure to deal with.

- R.A, Engagement Officer, University Sector

Working with Nikki is an absolute pleasure. Over the past year she has worked with us at Aide de MD as a Facilitator and Coach, and she is a consummate professional. We receive excellent feedback about her from our clients and look forward to continuing our partnership through in the future.

- Charlotte Rimmer, MD, Aide de MD Pty Ltd

I recently engaged Nikki’s services to work with our team and I cannot speak more highly of Nikki’s professional, warm and genuine approach to her work.  Nikki treated everyone with the utmost respect and has a presence and passion that is contagious.  Nikki goes above and beyond to ensure desired outcomes are reached and truly does motivate you to get results.

- Kym Burton, Community & Business Manager, Pink Finss Charity

Let's Talk

Contact us now for more information on Corptraining’s programs:

Phone: 0409 662 281 admin@corptraining.com.au

    * = Required Information
    We respect your privacy. By clicking "Send Message" you agree to our Privacy Policy