HOSPITALITY

For over 10 years, Corptraining has delivered hospitality training to the Club and licenced premises industries. As such, we’ve had great success increasing market leadership, service standards and employee professionalism, whilst developing procedural excellence. 

Our industry specific training solutions provide a competitive edge, ensuring customer satisfaction and employee engagement. Sessions are customised so as to reflect your Club's values and community presence.  We currently deliver workshops to a wide variety of Club personnel from Trainees, Team Leaders, Duty Managers through to Department Heads.

Topics include:

  • Customer Service Excellence
  • Professional Customer Communication
  • Wearing Your Uniform Well
  • Grooming & Deportment
  • Lobby & Reception Training
  • Correct Telephone Etiquette
  • Gaming Attendant & VIP Host
  • Cultural Awareness (Colleagues & Customers)
  • Effective Leadership Skills
  • Time Management Techniques
  • Personal Branding
  • Effective Networking (Department Heads)

Additionally, we are able to assist you develop a set of measurable standards to ensure a consistent customer experience across all departments. 

Please contact us for more information or to arrange a meeting to discuss your objectives.